Refund policy

Last updated: September 2026

30-Day Love-It Guarantee

If you do not love your order, contact us at support@maggie-lane.com within 30 days of delivery and we will make it right with a replacement, an exchange, or a refund to your original payment method. This guarantee applies to all products, including discounted items. Gift cards are non-refundable.

How to Start a Return or Exchange

Contact us at support@maggie-lane.com with your order number within 30 days of receiving your item. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Where possible, please return items in their original packaging. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@maggie-lane.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Statutory Rights and Cooling-Off Periods

Depending on where you live, local consumer protection laws may give you additional rights, such as the right to cancel or return your order within a set period after receiving it (for example, 14 days), for any reason and without justification. Where such rights apply, nothing in this policy limits them.

For cancellations made under a statutory cooling-off right, your item should be unused and in its original packaging, and you will need the receipt or proof of purchase. Refunds for such cancellations are issued within the period required by applicable law, and in any case no later than 14 calendar days after we receive the returned items (or after you provide proof of return shipment, whichever is earlier).

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days (or within the shorter period required by applicable law, where relevant). Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@maggie-lane.com.